In 2009, the Collins Center established a mediation program to assist homeowners who are struggling to pay their mortgage. The program brings borrowers and lenders together before a certified mediator to find a mutually agreeable resolution. Often, the outcome is a lower monthly mortgage payment and a lower interest rate for the homeowner in order to avoid foreclosure.
Authorized by the Florida Department of Financial Services, The Collins Center began a hurricane mediation program to resolve disputes between insurance companies and their respective policyholders. We have processed more than 21,000 mediation requests with a settlement rate of greater than 90 percent.